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Virgin Media is dealing with an “emerging problem” that has left users without internet service on Tuesday evening.
The company’s official Twitter portal has been besieged by hundreds of customers experiencing extremely slow speeds or unable to access their broadband service completely.
Reports of outages from Twitter users are emerging from several locations including London, Reading, Swansea, Hertfordshire and Portsmouth. So it appears Virgin’s problems are by no means confined to a single location, but are mainly affecting users in the southern half of the nation.
The customer service representatives on duty are telling users: “We have an emerging problem that we are trying to investigate and resolve ASAP. Thanks for your patience.”
Although the firm has not been more specific yet, we reached out to a Virgin Media spokesperson who simply told us the firm was aware some of its ‘websites’ were down and are ‘working on a fix.’
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TrustedReviews has requested further explanation and will update this story when further information is forthcoming.
A more recent statement from a Virgin Media spokesperson explained: "We are aware of an issue affecting some of our customers’ internet access. This is causing intermittent or slow access for some. We are working to resolve this and apologise for the disruption in the interim."
