The BBC and Sky have confirmed that their on demand services are experiencing issues on iOS devices.
The issue began last night and seems to be limited to BBC iPlayer, Sky Go and Now TV on iOS devices like the iPhone 5S and iPad Air .
With Sky Go on our iPad mini 2 Retina, it stated that it was having issues surrounding a “Client Server Certificate” error, meaning we weren’t able to stream or download any programs from the service.
“It’s a Sky-wide issue, so it’s both our app and Sky Go,” said Gideon Katz. “It appears to be related to a date configuration. So, if you reset your iOS device to yesterday’s date it would work.”
The company added that it was “working hard to resolve the issue”, but currently didn’t know when it would be fixed.
If you do change the date on your device, please note that changing the settings may affect the functionality of other services on your iPhone or iPad.
BBC iPlayer on iOS devices is also experiencing some difficulties, which strangely aren’t apparently related to the Sky on-demand service issues.
According to the Beeb, its having some bandwidth issues with its on-demand service. The Sky trick of turning the calendar back a few days on your iOS device isn’t solving the BBC iPlayer problems.
“We are aware of reports from users encountering an issue with some on-demand services including BBC iPlayer on iPads, iPhones and iPod Touch devices,” said the BBC in a statement. “Some of the cases refer to an ‘Insufficient Bandwidth’ error message being displayed when attempting to play.”
“This is under investigation and we are working with the service partner on this issue. Please note that live streaming and downloads are still available on these devices.”
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